PTC Managed Services List:
Managed Device Services
- Remote Management and Monitoring (RMM) Agent
- Monitoring, Alerting, Automated Remediation, Windows Patching, 3rd Party Software Patching, software inventory, hardware inventory, software deployment and uninstall.
- Endpoint Detection and Response (EDR) Agent
- Antivirus Agent
- Device Security Operations Center (SOC) Agent (MDR on steroids)
- EDR, Antivirus, Firewall, and Microsoft 365 SOC all integrate with the Device SOC for visibility and remediation.
- Labor for maintenance of the above services
User Services
- Email Security
- Microsoft 365 Backup
- Email, OneDrive, Teams, SharePoint. Unlimited Retention for Active users.
- Additional charge for Archived users
- User Security Operations Center (SOC) for Microsoft 365
- Integrates with the Device SOC
- Employee Cybersecurity Training
- Annual training and recurring training throughout the year.
- Employee Darkweb Scanning
- Employee Email Phishing Simulation
- Password Manager
- Labor for maintenance of the above services
Managed Hardware
- User Device Setup
- Desktop/Laptop, monitors, keyboard/mouse, docking station, video camera, headset
- Firewall
- Switch
- Wireless Access Point
- Labor for maintenance of the above services
Phone System
- Licenses for users
- Licenses for group
- License for Autoattendant
- Physical phone/headset
- Labor for maintenance of the above services
Managed Printing
- Automated Consumable Replenishment for toner.
- Secondary Consumables such as staples, image kits, rollers, fusers, and drums are included.
- Any parts necessary for the proper operation of the device
- Phone and onsite support for device repair.
- Device usage and alerting
Other Services
- ISP/Telecom Services
- Fax Services
- Video Security
- Hardware procurement
- Compliance and Compliance Management
- VCIO Services
